Returns & Exchanges
At Sgvbicycles, we want you to be fully satisfied with your gear; if your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery. All products must be in their original packaging and condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all tools, manuals, and components are included to avoid restocking fees.
Ship the Gear
Affix the provided shipping label or use your preferred carrier to send the package back to our designated sports equipment processing center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing